FAQ'S & OTHER INFO
I tried to make sure I covered the basics but if you still don't see the answer to your question below, please let me know and I'll get back to you ASAP.
How Do I Clean My Jewelry?
First and foremost, you can reduce the amount of cleaning that needs to be done to your new jewelry if you follow these simple steps:
You can do a search on the internet for "How to clean Sterling Silver?" and find a multitude of ways. Many of the answers depend on if stones/pearls are part of the jewelry and if so, what kind of stones/pearls are they. While there are pros and cons to each method listed, I find the easiest and fastest way to clean/remove tarnish from the jewelry I make is to put a small amount of Arm & Hammer Baking Soda toothpaste mixed with water on your thumb and forefinger and then gently rub the silver parts of your jewelry. While it is best to avoid the pearls and turquoise, if you rub very gently it should not damage them. Be sure to rinse the toothpaste completely and then gently dry with a soft cloth. You can certainly try other toothpastes but I personally use Arm & Hammer on all the jewelry I wear and find it works great which is why I recommend it.
What Forms of Payment Do You Accept?
You may pay by Credit/Debit Card or Paypal.
For PayPal, just click on the "PayPal" button and follow the instructions on the remaining pages.
If you wish to use your Credit/Debit Card:
I accept the following: MC, Visa, Discover, and AMEX
Shipping & Handling / Returns
Orders are shipped via USPS Priority Mail to destinations in the United States within 10 business days of placing your order. Items needing adjustments (i.e., chain length or clasp adjustments, etc) may take up to 14 days. If you require an order sooner or need international shipping, please contact me at firstname.lastname@example.org to discuss your needs.
I want you to be 100% completely satisfied with your purchase.
Upon receiving your order, please inspect for any damage that may have occurred during shipping. If there are any problems with your order you must call or e-mail me within 5 days of receiving your order to receive a full refund.
You must include the following information:
~ Items must be returned in original packaging ~
** Personalized or custom designed items cannot be refunded - you may return the item and receive a store credit or exchange **
I will respond to all problem inquiries within 2 days. Should you have any problems with your order after the 5 day period, please call or e-mail and we will work something out.